We have several website maintenance plans available. Inclusion depends on your plan contract. You may refer to your maintenance contract or Contact us to check what level you are on or to request a copy of your contract.

Some website maintenance plans include 1hr content update. Tasks can include:

• Replacing Images - up to 3 across the website. Images sent to our support team will be processed and optimised to keep your website performance at it's best.

• Or, Updating 1 Blog Article - text and 2 images.
• Or, Other changes that include but not limited to Events update; calendar; landing page content. Depending on the type of update, task will be evaluated and quoted.

When your 1hr content update allocation has been exhausted you may purchase additional block of hours to continue the update. Block of hours are available at 5 hours (2 months expiration); 10 hours (5 months expiration); 40 hours (12 months expiration).

You may contact support@teck-nology.com to avail of additional hours anytime.

Unused 1hr allocation will be forfeited when not used. This is because our website maintenance plan is on monthly recurring basis, 1hr content update allocations will not be carried over to the next month.  

Talk to our support team on how you can make the most out of your content update allocation each month. Additional Support hours purchased on a block plan can be carried over as quoted above.

On the lower tiers it is not included but on the advanced, it is.

Website maintenance and updates are billed in 1 hour increments.

This depends on the type of maintenance plan your site is on.

Our turnaround time is:

Protect - Within 48 hours
Expect that when you submit your request through our help desk, the task will be assigned to a technician within the next 48hrs and we shall get back to you with an update and proof of work.

Secure - Within 24 hours
Expect that when you submit your request through our help desk, the task will be assigned to a technician within the next 24hrs and we shall get back to you with an update and proof of work.

Grow - Within 6 hours
Expect that when you submit your request through our help desk, the task will be assigned to a technician within the next 6hrs and we shall get back to you with an update and proof of work.

Urgent Requests - These are an additional cost. Contact us for rates.

We allow for urgent requests for an additional cost per hour. Please be aware that urgent requests need time dedication that is not scheduled.

Please click here to see pricing details. If you don't have a plan, we can run a FREE website audit and advise which is the best plan for your site.

Our standard pricing for website updates are $125AUD per hour, casual basis. You may send your task request to support@teck-nology.com and we will get back to you with a quote and an invoice to be paid before updates are performed.

You can cancel your plan anytime, and we don't charge a cancellation fee. If you are on an advance payment plan, the cancellation will take effect when your subscription expires.

Yes we can, contact us with your concerns.

Yes, it will come out of your content block allocation.

Website maintenance plans do include basic SEO, which is needed for the performance of the website. SEO Strategy and advanced techniques are not. Contact us to find out if your website could benefit from Advanced SEO.

Creating a brand new page (under Services or Company information) is not included in your website maintenance plan. However, once the landing page has been published on your website, this will be included in the monthly website maintenance routine.

No. Just like your hosting subscription, website storage upgrades will be at client’s expense. You may ask us about what course of action to take and we will advise accordingly.

Yes you can, please advise us 1 month in advance so we can schedule accordingly.

Yes you can have them all included in a special bundle package even if the sites are on different requirement levels.

No. This is not included although we can manage this task for you.